Pickup And Shipping Policy
PICKUP POLICY:
Fastest Way to get your order would be to stop into our store front in Chicago and pick it up. You can always call your order to our customer service team, and we will get your order together for a store pickup or please feel free to stop in and place your order in person. When picking up your order, please check over all your products BEFORE you leave our facility to ensure everything is correct. Once you leave, TarpHaus is NOT responsible for missing or wrong merchandise after you’ve signed your pickup paperwork and left the grounds.
SHIPPING POLICY:
TarpHaus fills customers’ orders in the order that they are received. Most orders (within reason) received by 2pm CST are filled and shipped out the same day or next day. We ship small packages (most orders under 300lbs) with UPS and all shipping rates are figured by the weight of products, how many boxes are there and your address. The rates come directly from UPS and provided to you, there is no upcharge, any discounts are passed onto you.
If you need any other shipping options other than ground shipping, you will need to call into the office and get a quote for Next Day, Overnight, or 2nd Day options. We can quote these to you and collect the cost minus what you paid on ground shipping online (if any). If you order before 1:30 pm CST, the order will be packaged and picked up the same day for these special shipping options through UPS. If you are calling after this time frame, the order will go out the very next business day and the shipping time frame will be from that day on.
Please note that UPS can not deliver to a business on a Saturday – Overnights, 2nd Days to business will only be delivered on business days. Residential Addresses can be quoted for Saturday special deliveries.
LTL (Less than Truckload) orders may take up to 1-2 days to process depending on your order. TarpHaus will always try to process orders as fast as possible. We will ship LTL orders with the best and fastest possible shipper that we can find. If you have a preference and there is a rate difference between the free shipping threshold, you will be responsible for that cost.
***PLEASE NOTE: Always make sure you check your LTL delivery before your driver leaves and mark any missing products or damage on the delivery receipt. Without this TarpHaus will not be able to make a claim with the shipper on your behalf for money or products.
If you need expedited shipping for LTL please call us. We can call and get a quote once your order is placed, we have to know the weight and dimensions of your order. Please note that usually an expedited LTL order is expensive and can take some time to get a quote from the company. Please be sure to give us some time to get ahold of our vendors to get the best prices and services for you.
FREE SHIPPING POLICY:
We offer Metro Chicago Area free delivery. We will deliver your order to you on our straight trucks, within 24 hours of your order being placed with us on business days.
All other areas our free shipping policy will be as follows:
Products not included in our free shipping policy unless quoted as stated by one of our representatives; Toolboxes, Cab Racks, Ramps, Oversized Items that ship in a high weight class, Decking shoring beams, Deer Guards.
Tarp Haus will cover the cost for normal ground shipping (Ground or LTL) as stated in the free shipping policy, any additional charges will be the customers responsibility such as, liftgate charges (residential charges), California surcharges, remote location, limited access, etc.
Free Shipping to States:
OVER $1000 – IL, IN, KY, MO, IA, WI, OH, MI
OVER $1500 – WY, CO, ND, SD, NE, KS, OK, TX, MN, AR, LA, MS, TN, MS, AL, PA, NY, VT, ME, NH, MA, CT, RI, NJ, MD, DE, WV, VA, NC, SC, GA, FL
OVER $2000 - WA, OR, MT, ID, NV, VT, AZ, NM
AK and HI – Not included in Free Shipping Policies.
